Privacy Policy

The Untangled Life app and this website are operated by [legal entity name] [ABN, if registered], trading as Untangled Life, in New South Wales, Australia. In this policy "we", "us" and "our" mean that operator, and "you" means the person using the app.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. If you are in the UK or the European Economic Area, we act as the controller of the information described here, and we rely on your consent for calendar access and photos, and on the performance of our agreement with you for everything else.

Contact: hello@untangledlife.com.au

• Account information. Your email address and a securely hashed password, handled by our authentication provider, plus the display name you choose. We never see or store your password itself.
• Your partner link. The invite code you generate or enter, and the fact that the two of you are paired. Pairing is what makes everything below visible to your partner.
• Events from the calendars you share. For each event in a shared calendar we store its start and end time and whether it is an all-day event, and, only for calendars you have set to full detail, its title, location and notes. That is what lets your phone's calendar appear inside Untangled Life as something you can read rather than an unexplained grey block. Section 4 sets out the three settings and how to change your mind.
• Working hours and rosters. The regular hours, rotating pattern or roster you enter, including any roster text you paste in for us to read. We keep the shifts we work out from it so that time you are at work is not offered as time you are free.
• Content you create together. Dates you book, key dates such as birthdays and anniversaries, countdowns, to-do items and wishlist items, including any titles, notes, locations and links you add to them.
• Photos you choose to add. A profile picture for yourself and a cover photo for your shared home screen. These are uploaded, resized and stored so both of you can see them on every device you sign in from. We only ever receive photos you pick yourself. We do not read your photo library, and the app asks your phone for access to it only at the moment you tap to choose a picture.
• Anything you send us. If you email us for support, we keep that correspondence so we can help you.

• Push notification token. If you turn on notifications, your phone gives us an anonymous token we use to send you alerts, for example when your partner books a date, or adds a key date you might want on your own list. It identifies the phone, not you, and is deleted when you sign out or turn notifications off.
• Device and technical information. Basic details such as the platform (iOS or Android), app version and time zone, so the app shows your times correctly and so we can tell which version a problem came from.
• Security and diagnostic logs. Our hosting and authentication providers keep short-lived logs of connections to the service, including IP address, to detect abuse and to fix faults.

This website uses no analytics, no advertising tags and no tracking cookies. The app contains no third-party advertising or analytics software either. We do not build a profile of you and we do not track you across other apps or websites. Our Cookie Policy sets this out in full.

Calendar access is entirely optional, and it is granted one calendar at a time, at whichever of the three levels above you pick.

• Your phone asks your permission before the app can see any calendar at all. If you decline, the rest of the app still works: you can enter working hours, book dates and use key dates, to-dos and wishlists without ever connecting a calendar.
• Once permission is granted, you choose a level for each calendar. A calendar left off, which is what every calendar starts as, is never read and never uploaded.
• For shared calendars we read events in a rolling window around today, the next 30 days ahead, and refresh them when you open the app. We do not read your distant past or the far future.
• What we store is visible to your partner inside your shared calendar: the times for a busy-only calendar, the times and the content for a full-detail one.
• Turn a calendar off, turn it down from full detail to busy only, or withdraw calendar access entirely, and what that calendar contributed is deleted from our servers immediately and stops appearing for your partner.
• When you book a date together, the app writes that one event into a calendar on your phone, and your partner's app writes the same event into theirs. That is the only thing we ever write to your calendar, and cancelling the date removes it again.

• Your location. The app never asks for it and never records it. A location you type into an event is text you chose to write, not a position we measured.
• Your contacts. We never read your address book. You pair with your partner using a code, not by us scanning who you know.
• Your photo library. We only receive the individual pictures you pick.
• Attendees and invitees. Where a calendar event lists other people, we do not upload them.
• Payment details. The app is free at the time of writing. If that changes, purchases will be handled by Apple or Google, and we will never see your card number.

We use it to run the app you asked for, and for nothing else:

• To show you and your partner a shared calendar of what you both have on.
• To work out when you are both genuinely free, and to suggest those times.
• To book dates onto both of your phones and keep them in step.
• To send you reminders and alerts you have turned on: upcoming key dates, a date your partner just booked, a countdown reaching zero.
• To keep your lists, wishlists, key dates and photos in sync across your devices.
• To answer your support emails, fix faults, and keep the service secure.
• To meet our legal obligations.

We do not sell your personal information. We do not share it with advertisers, we do not use it to target ads, and we do not use your calendar content to train machine learning models.

• Your partner. Once you are paired, they can see everything the app shares within a couple: your busy times, the content of events from any calendar you set to full detail, your working hours, your shared dates, key dates, countdowns, to-dos, wishlists, your display name and your profile picture. This is symmetrical: you see the same things about them. Our database is built so that the only people who can read your couple's information are the two of you.
• Service providers. We use Supabase for the database, authentication and photo storage, Expo's push service to deliver notifications, and Vercel to host this website. They process information on our instructions in order to provide those services, and they are not permitted to use it for their own purposes.
• Where the law requires it. We may disclose information if we are legally compelled to, or where it is necessary to protect someone's safety or our legal rights.
• If the business changes hands. If Untangled Life is sold or merges with another business, information may transfer to the new owner as part of that. We will tell you in the app before that happens, and the new owner will be bound by this policy until you are given notice of a replacement.

Nobody else. There is no public profile, and nothing you enter is visible on the web.

Your information is stored in our Supabase project, hosted in [Supabase region]. Push notifications are delivered through Expo's servers in the United States, and a notification carries only the short message you see on your lock screen.

Where information is handled outside Australia, we take reasonable steps to ensure it is protected to a standard comparable to the Australian Privacy Principles.

• Calendar events. Only the current window. Events more than a week in the past are deleted automatically, so the app does not accumulate a history of where you have been.
• Everything you created. Key dates, to-dos, wishlists, dates, photos and working hours are kept until you delete them or delete your account.
• Your account. Kept until you ask us to delete it. Deleting your account removes your profile, your photos, your calendar data and your working hours. Things you created jointly with your partner are removed when the last member of the couple deletes their account.
• Logs. Kept briefly by our providers for security and diagnosis, then discarded.

Everything travels over encrypted connections and is encrypted at rest by our hosting provider. Access to your couple's data is enforced in the database itself, row by row, so a bug in the app cannot expose another couple's information. Passwords are hashed by our authentication provider and are never visible to us.

No service can promise perfect security. If a breach occurs that is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner as required by law.

• See what we hold. Most of it is visible in the app. Email us and we will provide the rest.
• Correct it. You can edit your name, photos, key dates, working hours and lists in the app at any time.
• Get a copy. Ask us and we will send you your information in a common machine-readable format.
• Withdraw consent. Turn off calendar access or notifications in your phone's settings, or disconnect individual calendars in the app, whenever you like.
• Delete it. Delete individual items in the app, or ask us to delete your account entirely. We will action account deletion within 30 days.

Email hello@untangledlife.com.au for any of these and we will respond within 30 days.

Untangled Life is not intended for anyone under 16, and we do not knowingly collect information from them. If you believe a child has given us their information, contact us and we will delete it.

If you think we have mishandled your personal information, email us and we will respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

If this policy changes in a way that affects what we collect, who can see it, or how long we keep it, we will update the date at the top and tell you in the app before the change takes effect.

This policy is governed by the laws of New South Wales, Australia.